Thank you for choosing OUTBACK. We are committed to providing high-quality products and ensuring your satisfaction. Please read our return policy carefully to understand your rights as well as what can you expect from us in the event you are not happy with your purchase.
The item must be in its original condition and packaging to be eligible for a replacement. Returns are applicable within 30 days from the date of purchase.
To initiate a return, please get in touch with our customer service at sales@outback.com to obtain a Return Authorisation (RA) number.
We aim to process any replacement within 30 days.
Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse return for items not meeting these criteria.
We do not accept returns if you simply change your mind or find the product cheaper elsewhere.
Refunds will be issued to the original payment method if a replacement item cannot be organised.
In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer’s claim invalid. Customers will be notified promptly, and an explanation will be provided.
Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer
protection laws.
For any refund questions or concerns, please get in touch with our customer service at sales@outback.com
We reserve the right to update and modify this refund policy as needed.
• Any changes will be effective immediately upon posting on our website.
• By purchasing with OUTBACK, you acknowledge and agree to the terms outlined in this replacement policy.
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